Salurate App Support

Salurate app

Salurate Functionalities

The Salurate App is a custom-designed smartphone app that participants have to install on their smartphone. Its main features:

  • Facilitates the photographing of the test cartridge;
  • Guides the user through the sampling process;
  • Reminds user when to take their sample;
  • Transmits this image to the Salurate Server in a secure way;
  • Displays relevant notifications and updates to participants.

Download the app

Visit the App Store / Google Play Store and search “Salurate” or scan the QR code with your phone that can be found on the front of the Salurate box.

The Salurate app will ask for permission to access your camera and to send notifications. These are required for the app to function correctly. The app will not access your gallery or other files.

Four screenshots of the Salurate Study mobile app interface. The first screenshot shows the app's welcome screen with the Salurate logo, a stylized 'S' in a purple circle, and the text 'Hello and welcome to the Salurate Study.' The second screenshot displays a screen where users are prompted to enter their Study ID to get started, with a text box and a QR code scanning option. The third screenshot shows a reminder for the next saliva sample due date with a 'Take Sample' button. The fourth screenshot features the FAQ section with questions related to the Salurate Study, such as 'What is the Salurate Study?' and 'How does giving saliva samples help me and future pregnancies?

Troubleshooting The Salurate App

Issue 1

I Can’t access my camera while using the app.

Solution

Check permissions on your phone
Check if the app has permission to access your mobile phone camera.

Issue 2

The App freezes, crashes or does not load.

Solution

Try to reload Salurate app
After checking and confirming that your internet connection is working, try to open the app again.

Restart and update your phone
Restart your phone and confirm if you need to update your operating system Android or iOS.

Delete and download the app again

Clear the cache/temporary files

Issue 3

The app does not let me upload the picture.

Solution

Check your internet connection
Check that you have a Wi-Fi or mobile data connection is active and working.

Check your phone memory and/or memory card
Confirm if your phone memory or memory card is not full.

More support in the app
In the app, check the troubleshooting section.